Developing Referring Customers - Newport News, VA, United States, 23606 - AutoPro Workshop Blog post - Where Professionals Gather for Better Business

Are you just taking care of the customer until the repairs are complete? What are you doing to move your customers from being good customers to great customers that refer you business. It is not hard to meet expectations, meeting expectations creates good customers, but if you want to generate a referral you need to develop great customers. Know your customer and they will know to come back, few businesses can survive by serving a customer only once. You have to develop practices that turn good customers into great referring customers.