Who Pays for What?

In a recent Collision Repair Industry Insight Magazine there is an article about which insurance companies pay for what regarding P-Page reimbursement.  Looks like the collision industry is gaining because in the article it states the "never pay" percentage is the lowest since they started surveying the items in 1997.   Although this looks like a gain, some of the items the industry is not getting paid for is upsetting.  Abnormal test fitting of parts for example, if you are required to use an aftermarket part you should be paid to test fit it.  Looks like most insurance companies believe hazardous waste disposal as well as tire and battery disposal is a cost of doing business because not many are stepping up to pay for it.  My thoughts on all this is (most of you knew this was coming) is document what you do and assign a value you to it.  Put that value on your invoice and let it stand.  To settle your accounting you might have to "discount" or "coupon" the value to balance your invoice but the key is you have to document what you do to your customer's vehicle.  Eventually the insurance companies will understand that you are providing a complete repair, your documentation will show it, and you will have served your customer to the best of your ability not the best the insurance company would let you.