Is there value in change – absolutely, is there
value in change for the sake of change – doubtful! Change for the right reason is always good;
some will say if you are not changing you are not growing and I can agree with that. The problem lies when change happens for the
wrong reason which affects stability and this is especially true in personnel
changes. Something isn’t going right so
you make a personnel change and hmm, that didn’t work, let me make another
change.
A big issue in a collision center is management
changes. Changing a manager is a big
disruption to an organization and goes deeper than most think. It usually sends shockwaves through a shop, technicians
slow down and production is reduced to a crawl.
Another effect of a management change is in insurance
relationships. Insurance companies will
put you lower on their list or stop work flow all together. If you have more than one management change
in a year an insurance company will take a serious look at the value of your
shop. Insurance companies want stability,
and will move their business to a shop that has proven to show consistency in their
operation. Those actions will hurt the workflow
and ultimately the bottom line.
At times reviewing the processes and working towards
stability is a better option than making a personnel change. Most of the problems lie in a failed process
rather than a failed person. People in
general want to do a good job and quite often coaching can move a person to the
next level. Employing a coach to work
with a manager to help overcome deficiencies can provide the stability needed
to allow a company to grow. Together you
can check the processes and identify whether it is a knowing problem or a doing problem
to determine the best action to take. This
investment can prove to be more beneficial than making a change that might not
be right and impact your business adversely.
If a coach finds that a change is necessary they can help orchestrate
the change to minimize the impact.
Stability is the key to success; the consistency it
brings will increase morale and make your business more visible to your
insurance partners.
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