Managing Roadblocks

I listened to John Maxwell talk about Roadblocks http://johnmaxwellteam.com/roadblocks/ today.  In the collision industry we come up on roadblocks (constraints) everyday, how we handle them is what makes us better than the shop down the street.  In John Maxwell's short discussion on roadblocks he talks about looking and listening or maybe reading, those are the same things you can do in your shop to eliminate a constraint.  Look at why it happened, listen to those involved to develop a solution and then write it down in a book as a process to prevent the reoccurrence.